Terms and conditions and privacy policy

Acceptance of Terms

It is our goal to provide you with information that is tailored to your individual needs and, at the same time, respect your privacy. Please read this Policy carefully. Your access to or use of any part of the Services will constitute your notice about our collection, use, and disclosure of your information in accordance with this Policy. If you do not wish for us to collect, use, and disclose your information in accordance with this Policy, please do not access or use the Services. This Policy does not cover information collected elsewhere, including, without limitation, offline or on sites linked to through the Services. We may add to or amend this Policy with other notices. We may also post different privacy statements for some Services, and when we do so, this Policy does not apply.

Both the Parties (Buyer/Customer & Seller/Dealer) agree that any dispute or claim relating in any way to this agreement with Alba Trading FZC, or to any products or services sold by Alba Trading FZC will be resolved by binding arbitration, rather than court.

This Policy applies solely to information collected by us through the Services and does not apply to any third-party activities, including third-party websites linked from our Services, third-party social networking platforms or features we make available through our Services, or third-party ads displayed on our Services. We are not responsible for the privacy practices or content of such third parties. We encourage you to read the privacy statements of those third parties.

1. What Information Does Dealers by Alba Gather?

Information You Give Us. We may collect and retain any information from you or your devices provided to us when you visit our App, including when you:

- use our service or mobile application
- register for an account
- communicate with us, such as to provide feedback, request support, or ask for additional information We may collect information such as your first and last name, home or other physical address, email address, telephone number,

Automatically Collected Information.

We may collect information automatically when you visit our App or use our mobile applications, such as:

- identifiers associated with the device(s) you use to access our App
- the app sections you visit, vehicles you view or configure, and the features you use, including dates and times;
- Email. We may collect information regarding the effectiveness of our email and other communications with you. For example, we may know if you follow a link in an email we send to you. Mobile. We may collect session and Geolocation information from your mobile device. Geolocation information includes data such as your device’s physical location and may include GPS-based, WiFi-based or cell-based location information

Information from Other Sources.

We may obtain information about you from affiliates, partners, automobile dealers and other third parties. This information may include information about your use of this App or our services, your interactions with or purchases from automobile dealers, your interests and preferences and other information about you or your household. We may combine the information we obtain from third parties with information that we or our affiliates have collected about you.

2. How Does Dealers by Alba Use Information?

We and others acting on our behalf may use the information that we collect or receive to operate our business, including our App, as described below:

Operate and Support our App and Services.

We use the information that we gather in order to operate our App and our services. For example, we may use the information that we collect or receive to provide support and assistance that you request or to diagnose or address technical problems in the operation of our App or any of our services. If you establish an account with us, we may use information about you to manage or support your account. We may identify your use of our App across devices, and we may use information we collect from you and receive from others to optimize your use of the App and our services as you use different devices.

Improving and Evolving our Services.

We constantly evaluate and improve our App and services, including developing new products or services and use the information we gather to do so.

Advertising and Promotions.

We may use the information we gather to offer, provide, or personalize products and services from us and third parties. For example, we may customize content, advertising, promotions and incentives to reflect your preferences, interests, or prior interactions with us and others.Other Contacts. We may contact you through telephone, text, or chat for other purposes, as permitted by law.

3. When Does Dealers by Alba Share Information?

We only share information about you as described or permitted by this Notice, unless you consent to other sharing. We may share information about you in the following ways:

Corporate Affiliates.

We may share information with our corporate affiliates for their everyday business purposes, to provide services or to perform marketing. We may also participate in joint ventures with others and we may share information as part of that joint venture.Partner App. We may share the information we gather with Partner App (and the owners of those App). For example, we may share information for the purpose of determining or verifying our economic rights and obligations.

Service Providers.

We may share information with third party service providers who help us operate our business or provide services on our behalf. These service providers include analytics companies and advertising networks that provide Metrics Tools on our App.


We may share information with third parties to help us promote our products and services, or to help us customize advertisements, offers, or other communications to you.

Automobile Dealers and Manufacturers.

We may share information with automobile dealers, manufacturers and other providers of automobile related products and services. For example, we may share information with our participating dealers to allow you to communicate with them, and them to communicate with you.

Business Transfer.

We may share information we have collected from you in connection with the sale or merger of our business or the transfer of assets.

Protection of Ourselves and Others.

We may use and share the information we gather to enforce our rights and protect our property and those of our affiliates, customers and members of the public, to comply with applicable law, legal process, legal advice and for preventing fraud, theft, and injury to you, us or others.

4. How Can I Access and Update My Information?

If you are a registered user on AlbaCars app, you may access, update and change certain information we have collected about you by accessing the “My Account” tab after signing into your account on Alba Car.

5. What Choices Are Available to You on Our Services?

We think that you benefit from a more personalized experience when we know more about you and your Alba Cars experiences. However, in some cases you can limit the information you provide to us, and you can limit the communications that we send to you.In the Settings section, you may make changes to or delete inaccuracies in your account and change your password, privacy settings, or contact information such as your name, email address, and billing address. We will retain your information for as long as your account is active or as needed to provide you the Service and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Push Notifications

You will receive Push Notifications published by Alba Cars, however you will have the option to Turn-Off or Turn-On Push Notifications in the settings of the App. You will not receive further push notifications and Alba Cars will not be responsible if you miss important announcement, promotion or reward.

6. How Does AlbaCars Protect the Security of the Personal Information it Collect?

We use administrative, technical, and physical security designed to safeguard personal information in our possession. We cannot guarantee the security of the information that we collect and store. If you believe that information about you has been subject to unauthorized disclosure, please let us know by emailing info@albacars.ae

7. How Does AlbaCars Provide Updates to this Notice?

We may update this Privacy Policy to reflect changes to our information practices. If we change our Privacy Policy, we will post those changes to this Privacy Policy and change the "last revised" date above. If we make any material changes, notice of the changes will be posted along with the revised Privacy Policy.

We encourage you to periodically review this page for the latest information on our privacy practices. How Can AlbaCars be Contacted Regarding Privacy Issues?

Concerns and complaints

You can contact us with questions or comments about our privacy practices or this Notice by emailing us at info@albacars.ae or you can contact us at: Mobile (Marc): + 971 4 261 6571